Shipping & Returns
Delivery time depends on which state you are located.
For Vic customers its usually within 1-3 business days; for SA, NSW, QLD please allow 5-7 working days; and for WA and NT delivery may take up to 10 working days to transit from Melbourne.
To track your order click on the order tracking link fill in your email address along with your Order Number to find the Status of your order.
The only time shipping is delay is if we do not have certain item in stock and we will notify the customer in regards to delivery times.
Returns & Exchange:
You will need to notify us via email (firstname.lastname@example.org) within 7 days of receiving your order if you wish to organize a return. Returns will be considered on a case-by-case basis. Once a return is approved, items will need to be posted within 7 days.
Items must be received in an unopened, unused condition suitable for resale. We will process a credit or refund back to your paypal account once the items are received in good condition.
We are not able to accept any returns or exchanges for custom orders.
For return postage below are circumstances either one of the parties being responsible for the charges.
Below are circumstances us Melb Dance Depot being responsible for the return and exchange charges:
•When the item is considered DOA*
•When the item is significantly not as described, ie: ordered ‘Black’ and got ‘Pink’.
Please note: Due to many facts (ie monitor setting) are outside of our control, minor colour variation is NOT classified as ‘item not as described’, such as lighter, darker, more pinkish, coral than expected.
*DOA – Dead on Arrival:
Item shows symptoms of operation failure, is defective or broken and is completely unusable (aka “DOA” Dead on Arrival) upon delivery. Buyer must contact us within 7 days of receipt of theproduct, and attach photographs or other evidences to prove the condition.
Below are circumstances BUYER being responsible for the return and exchange charges:
•When there is a variation that is outside of our control such as ‘colour appears lighter, darker’.
•Items have been used, unless agreed upon by both parties that there is a faulty with the product.
•Change of Mind
•Incorrect postal address provided, or change of address after items being dispatched
•When items arrive late ie over your occasions’ deadline